Whether your business is a law firm, medical facility, alarm company or any business that hold security in high regards, Poltys’ Recording Solution will help you secure recordings of all those important calls, with easy access to call reports that can be archived or easily emailed to multiple email addresses.Click to expand.I would say Gridlinked is the perfect point to start since it is both the series debut, a standalone and offers an excellent overview of what Polity is about. You can further improve on the call center solution by adding other features such as an Integrated Voice Reponses Unit (IVR), which can be totally customize to fit any environment. Custom developed interface exposed by proprietary CRM system.Standard integration interface exposed by CRM system.Poltys offers direct integration services with Salesforce, 1st party TAPI CRM, Generic SQL, and Generic web-based CRM.Ĭustom CRM integration available – please, contact our sales team for confirming any specific CRM integration at or +1 (864) 642-6103. Using CTI and screen pop creates a superior customer interaction where your customers are not asked to repeat information as they transition from automated systems to agents or when they are transferred from one agent to another.ĬCAgent works standalone using its internal customer database or can integrate with external CRMs.

When the call is presented to an agent, CCAgent attaches specific customer data obtained from from internal or external databases, or from third-party CRM providers.

Poltys has developed a cost effective agent productivity solution to help you manage your incoming calls and customer information easily using screen pops.Ĭomputer telephony integration (CTI) and screen pop are essential in providing customer information to agents, enabling them to deliver the ultimate customer service experience.

Polity agent